Zhang Ruimin has a plan for entering American homes. The chairman
and chief executive of Chinese appliance maker Haier is intent on
capturing 10% of the U.S. market for full-sized refrigerators within
three years. It won't be easy; the market is now dominated by four
familiar brands. But Zhang is confident. And central to his battle
plan is a small town in South Carolina perhaps best known for a
Revolutionary War battle that the colonists lost.
What Zhang has going for him in Camden, S.C., is a $40 million
factory churning out 200,000 family-sized refrigerators. Haier is
the only Chinese company to have a major manufacturing base on these
shores, and if that seems odd--the traffic is typically in the other
direction, since labor costs are so much lower in China--Haier has
its reasons. First, it is expensive to ship bulky refrigerators from
China. Second, Haier likes design and production to be close to its
markets. (The group has eight design centers and 13 factories
outside China.) A U.S. factory also allows Haier to stick a made in
the u.s.a. label on its products and is a sign to retailers that the
company is in America to stay.
If the strategy is unusual, even risky, that's what Zhang's all
about. Seventeen years ago Zhang, now 53, took over a nearly
bankrupt refrigerator factory in Qingdao, a city on China's east
coast that is the home of Tsingtao beer. Today Haier is the world's
No. 2 refrigerator maker, after Whirlpool, and has expanded into
washing machines, air conditioners, small appliances, televisions,
even computers and cellphones. It conquered its home market (29%
market share for refrigerators, 26% for washing machines) by
emphasizing product quality, studying customer needs, and
relentlessly pressing its brand--unusual strategies for China. Now
it is spreading across Asia, opening factories in Indonesia and the
Philippines. With global revenues topping $7 billion, Haier has set
its sights on Japan, Europe, and the U.S.
As shelf after shelf of made in china cuddly toys attest, Chinese
products are hardly uncommon in the U.S. But a Chinese company
selling under its own brand name is. "It's very difficult to set up
a name brand," says Zhang. "But if you don't take this road, you
will always work for others."
The company isn't starting from scratch. Since it began exporting
to the U.S. in the early 1990s, Haier has captured about half the
U.S. market for compact refrigerators, the kind seen in college
dorms or hotel rooms. It also pioneered electric wine cellars--those
inexpensive stand-alone cabinets for wine lovers who lack drafty
chateaux in which to store their treasures. By finding such niches,
Haier racked up U.S. sales of about $200 million last year and says
it earned a profit, though it won't reveal how much.
The college dorm and oenophile markets will take Haier only so
far. To reach his goal of $1 billion in U.S. sales in 2005, says
Michael Jemal, head of Haier's U.S. sales arm, "we need core
products to attain mass retail presence." That means mainstream
items like air conditioners and washing machines and, especially,
family-sized refrigerators, the product with which Haier got its
start. But while Asian brand names have become common on everything
from televisions to cars, the major-appliance market in the U.S. is
still dominated by Whirlpool, General Electric, and Maytag. The
biggest foreign player is Sweden's Electrolux, which got into U.S.
kitchens by buying Frigidaire. The four companies together make 98%
of the nine million standard refrigerators sold in the U.S. each
year. Haier wants to nibble off 10% of that market by the end of
2005. "Given what we've done in other categories," Jemal says, "I
don't see why we can't achieve that."
Getting there depends in large part on what's happening inside
Haier's Camden plant. Haier is not assembling parts just from China
in South Carolina. Many metal parts and the tool sets to form large
forms are shipped across the Pacific, but most of the plastic parts
are locally sourced. The compressor is from Brazil. Allan Guberski,
a former Amana factory manager who oversees daily operations, says
local content is nearly as high as that of U.S. rivals (in part
because he wants to achieve NAFTA compliance), but Haier can offer
greater value through better designs and production techniques. For
example, Haier molds the interior lining of many models out of a
single sheet of plastic and blows the insulation in all at once,
instead of connecting freezer and refrigerator sections that were
made separately. That reduces the possibility of leaks and improves
strength.
The Camden facility was built from the ground up specifically to
build refrigeration products. Raw materials enter the factory at one
end and come out as full-fledged fridges at the other. Guberski is
putting more equipment in place to reach 300,000 units next year.
"We're very competitive right now," he says, "and we're only going
to get more competitive."
To instill that competitiveness in its American workforce, Haier
has imported its intense corporate culture--one designed in part to
retrain Chinese workers used to the lax standards of that country's
state-owned enterprises. The Camden workers are indoctrinated in the
disciplines of 6-S. That's an adaptation of the 5-S quality-control
movement from Japan, which takes its name from the initials of five
Japanese words--seiri (discard the unnecessary), seiton (arrange
tools in the order of use), seisoh (keep the worksite clean),
seiketsu (keep yourself clean), shitsuke (follow workshop
disciplines)--to which Haier added a sixth, the English word
"safety." A large open space on the factory floor has a number of
small 6-S squares drawn with yellow paint. Work team members take
turns standing inside the squares to relate news or offer insights.
The factory walls are lined with banners in Chinese and English: A
Product with Defects Is Useless or Innovation Is the Soul of Haier
Culture. Also ubiquitous are posters featuring drawings and
aphorisms by Haier workers in China. One poster shows a ship and
reads, "An enterprise, its management system, capital, and brand are
likened to a man, a soul, a boat, and a sail."